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Training Terms & Conditions

Open Seat Training Courses

All fees are due and payable upon enrolment in the course and are exclusive of applicable taxes. Payment is accepted via credit card via our website, by bank transfer or by Company Purchase Order and invoice. Payment must be completed before commencement of the applicable course.

Cancellations by Participant

We recognize that business demands on participants can change and therefore plans to attend one of our courses may alter, often at short notice. To that end, if you are unable to attend the course you are booked on, you may transfer your booking to another person at no cost, as long as you notify us of the name change before the course begins.

If you are unable to attend and cannot or do not wish to transfer the booking to someone else, we may accept the fee paid as payment towards a place on a future course that takes place within 12 months of the originally-booked event, on condition that we are notified in writing of your intentions at least 4 weeks prior to the originally booked event. Bookings can only be transferred once.

If you are unable to attend, and cannot transfer your place to another person or to another event or it is less than 4 weeks until the course date, then your booking is deemed non-refundable. However, we are happy to offer a 50% credit against a future course (to be taken within 12 months).

No refund will be made for non-attendance on the course (including transferred bookings).

Cancellations by Merlin ERD Ltd

We reserve the right to cancel or reschedule training courses if necessary and will notify participants at least 4 weeks prior to course start date in this case. We also reserve the right to alter trainer(s) and/or training location(s) if necessary. If the course is cancelled by Merlin ERD, delegates have the option to receive a full refund or to be enrolled in another course (the cost of the original course will be applied to the cost of the replacement course). Merlin ERD Ltd is unable to reimburse any other costs that may have been incurred, including flights, accommodation etc.


General Terms & Conditions

By using this site, you are acknowledging your consent to the foregoing terms and conditions. If you do not agree to these terms and conditions, do not use this site.

Terms of Use

This site is made available by Merlin ERD Ltd. The use of this site is subject to the following Terms of Use.


All photographic images displayed on this site are copyright material of Merlin ERD Ltd. and/or clients. You may not use, copy or download such copyright works except as provided below without the written permission of the named photographer, or the copyright owner.

Use of Images and materials

When browsing this website, you may view and print out materials displayed on the site provided they are for non-commercial or personal use only. You are prohibited from modifying, distributing, transmitting or publicly displaying the materials displayed on the site for any commercial purpose.


Merlin ERD Ltd. or any other party involved in creating this web site is not liable for any indirect or consequential damages arising out of your use of it. Your browsing of this web site is at your own risk. Merlin ERD Ltd. makes no warranties or representations as to the accuracy of information displayed on this web site and are not responsible for any material contained in web sites linked to this site.

Unlawful Information

You are prohibited from sending any threatening, defamatory, obscene or otherwise unlawful emails to any public area of the site. Merlin ERD Ltd. has the right to delete such information from its servers without notice.

Trade Marks

Trademarks, logos and service marks displayed on the site may be registered or unregistered trademarks of Merlin ERD Ltd. and others.